The help
desk service centralizes the receipt of customer requests, which facilitates
answers and problem solving. This service can be performed both within a
company, and externally with the provision of services to users through a call
center or event management system.
It is also requested, in
most cases, that the candidate has complete higher education in Computer
Science, Database, Information Systems, Systems Analysis and Development,
Computer Engineering or related areas, repair of software and hardware ,
notions of networks and configuration of routers, backups, debugging of bugs,
optimization of resources and systems, ease of diagnosis and troubleshooting
and advanced programming logic.
To
understand more about what a support analyst does , let's
think about the roles and responsibilities that an analyst has.
think about the roles and responsibilities that an analyst has.
In
summary, the support analyst is responsible for the IT
infrastructure ,
that is, it is his responsibility to ensure that the company's IT
environment works
fully and securely .
Average Helpdesk Analyst Salary:
The salary range of a Support Analyst at Junior to Full levels varies between R $ 1,500 and R $ 3,000 , reaching R $ 4,500 for Senior positions. The scholarship for interns is normally up to R $ 1,000 .
No comments:
Post a Comment