Subjective Statement for Service Desk Analysts

Business and service desk analysts and requirements engineers - a subjective statement

The world of IT requires us to constantly learn, and one way is to read what more experienced requirements analysts and business consultants have to convey - and what they want to share on their blogs. Since I was recently 'grounded' at home, I decided to systematically check what the Polish-language Internet has to offer in this respect.

I found several valuable websites that I looked at more closely. The criteria that I followed when adding pages to 'favorites' were primarily:

• What topics are covered in the articles? Did I learn something new or did I look differently at the described issue?
• how is the topic described? Is the author just sliding on the surface or does he explore the subject, demonstrating knowledge and thoughts?
• how often are articles published? Were entries only formerly when the author or authors were enthusiastic? Or is he still undertaking more or less systematic efforts to prepare an article?

Summary of pages found

What surprised me after spending a few hours with the search engine is the fact that I found only a few valuable blogs. Valuable, i.e. those that I will visit or plan to read archived articles. Most blogs ended up with several entries, as if the author had lost interest in publishing. So these few, which are more systematically conducted, turned out to be gems worth popularizing.

Another observation is how different approaches to analysis issues in IT projects can be. The list includes blogs focusing on the foundations of business analysis, i.e. defining concepts, considering the consequences of adopted definitions, or a methodical approach to analyzing and architecture of processes in the organization. But I also found blogs that are softer about the work of an analyst, that is, how to cooperate with the client and within the project team or just a system analyst's workshop.